Frequently Asked Questions ROYAL DAY SPA
lf any of your questions remain unanswered, you can reach us daily from approximately 11 am to 3:30 pm by phone at + 49 (0) 8122-550-4550 or by e-mail at firstname.lastname@example.org.
Offer & Prices
The ROYAL DAY SPA is a premium lounger area integrated into the largest sauna landscape in the world (textile-free, from 16 years). Here you can add your private resting place as an exclusive upgrade for your day stay. You have the choice between the White Lounge, the Sky Lounge or the Paradise Lounge on the 1st floor and our rooms in the lake or pool area.
Our extensive range from comfortable double berths to spacious day suites extends into 8 different price categories.
Paradise Lounger 40 € (for 2 pers.)
Paradise Island/Dream Island from 45 € (for 2 pers.)
Canopy Beds from 65 € (for 2 pers.)
Premium Suites from 80 € (for 2 pers.)
Exclusive Suites from 115 € (for 2 pers.)
Deluxe Suites from 135 € (for 2 pers.)
Platinum Suites 180 € (for 2 pers.)
Lake Chalet 220 € (for 2 pers.)
When booking our suites in advance, you can choose between basic offer, alcohol-free package and upgrade(s).
All lounges and suites are equipped for two persons only. If you would like to use the ROYAL DAY SPA with more than two people, we will be happy to put together an individual offer for suitable lounges. Please contact us for a personal consultation.
Make a binding reservation for your personal retreat on your desired day (subject to availability) exclusively via our online reservation tool.
Reachability & Contact
For a personal consultation, please email us at email@example.com or call us. We are available by phone daily from approximately 11 am to 3:30 pm at + 49 (0) 8122-550-4550. Outside our business hours or during a consultation, leave your contact information on our answering machine. We will get back to you within one day.
After successful reservation or cancellation via our online reservation tool, you will automatically receive a confirmation with all important information by e-mail from us. If you do not receive an email from us, please contact us at firstname.lastname@example.org. Please also check your SPAM folder.
Access & Payment THERME ERDING
With your reservation you automatically receive one guaranteed entry per lounge for two persons to THERME ERDING. An additional reservation of a day-bound entrance via our online reservation system is not necessary. At the entrance of the THERME ERDING there will be an admission control. Please have your reservation confirmation ready there, as well as at the cash desks.
After paying the entrance fee for the VitalTherme & Saunas (textile-free, from 16 years) you will receive a data carrier on which your reserved lounge will be booked at the ROYAL DAY SPA reception in the Palazzo Veneziano or at the reception on the Paradise Lounge on the 1st floor. Payment is made at the exit cash desks or by voucher directly at the ROYAL DAY SPA reception.
Your personal check-in is possible from the opening time of the VitalTherme & Saunas (textile-free, from 16 years) and until 2 pm at the latest at our reception in the Palazzo Veneziano or at the ROYAL DAY SPA reception on the Paradise Lounge on the 1st floor.
Here you will receive your VIP wristband for access to the ROYAL DAY SPA. During the opening hours reception you can purchase magazines & toiletries from us subject to availability.
If it should not be possible for you to keep your reservation, we ask you to cancel it immediately in writing. To do so, click directly on the cancellation link of your reservation confirmation. You also have the possibility to cancel your reservation via your customer account until 11 p.m. the day before without any costs or to postpone it to another day. If you have reserved as a "guest", please write us an email to email@example.com until also 11 pm the day before.
Please note that we will charge you the contractually agreed price if you do not show up or if you cancel too late. Please refer to point IV of the General Terms and Conditions ROYAL DAY SPA.
There are corresponding gift vouchers for all categories. These can be conveniently ordered in our online shop or purchased directly at the spa reception during our opening hours.
We will be happy to credit the value of the voucher to a higher category.
Vouchers purchased through THERME ERDING do not expire and retain their value. Should there be a price adjustment, you pay a difference on site after the printed validity.
Schwanen vouchers are no longer sold but can still be redeemed with an additional charge on our current categories.
1 Swan Paradise Lounger (surcharge 25 €)
2 Swan Dream Island or Paradise Island (surcharge 5 €)
3 Swan Premium Suite (surcharge 10 €)
4 Swan Exclusive Suite (surcharge 15 €)
5 Swans Deluxe Suite (surcharge 15 €)
7 Swans Platinum Suite
Every guest is welcome at the ROYAL DAY SPA. Nevertheless, not all private lounges are barrier-free. We will be happy to provide you with an individual offer of suitable lounges. Please contact us for a personal consultation.
Towels & Bathrobe
Depending on availability and during reception opening hours, you can rent ROYAL DAY SPA towels and bathrobes for a rental fee.
A towel costs 5 € plus 30 € deposit, a bathrobe 6 € plus 35 € deposit.
Of course, you can already get rental towels directly at the THERME ERDING reception. A sauna towel costs 4 € plus 15 € deposit, a bathrobe 6 € plus 30 € deposit.
The return of the rented towels takes place at the exit cash desk.
Decoration & furnishings
Everything has its fixed place and each suite has its personal character. Please do not decorate our lounges independently and do not move any furnishings.
To ensure that other guests can enjoy our high-quality furnishings for a long time to come, we ask that you refrain from bringing decorations such as rose petals and candles etc. with you.